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The digital marketing glossary > L > What is Live support definition?

What is Live support definition ?

Live support refers to different means of ensuring real time customer support on a website.

Live support essentially consists of live chat and call back services.

Live support tools are key factors for trust and conversion on e-commerce websites. Setting up efficient live support can notably and favourably impact online sales.

For more details on the live support topic, see live chat and call back.

 
Published on Sunday 30 September 2012, mis a jour le Friday 2 November 2012 (Authors)